Amy Lozano

Amy is a proven project management professional with over 15 years experience managing and working with business, technical and network operations, information systems, and software development staff to implement projects, including company-wide business applications, software, information systems, and client (pre- and post – sales) projects. Clients have included financial services companies, a department store chain, and a large media company.

Amy is especially known for her ability to lead cross-functional teams by promoting collaboration across all functions of an organization and within client organizations. She is skilled in tactically and creatively developing solutions that are in line with a company’s overall business strategy. Amy also has extensive experience in business analysis, systems auditing, and in process design, enhancement, and implementation.

In her most recent role, Amy led a company-wide initiative at a mortgage technology company to obtain SAS 70 Type II systems, network, and process audit certification. This was completed successfully with no exceptions found by the 3rd party “Big 4” audit firm. In order to accomplish this goal, Amy managed cross-functional teams, identified and addressed gaps in business and technology controls, policies and practices, including in the areas of client services, technical operations, product release, data and network security, change management, and the Software Development Life Cycle (SDLC). In a related effort, she developed a Business Continuity Plan. She also led a project to move a $1 million backup server hosting facility from Northern California to Seattle, Washington.

Prior to this role, she was Director of Engineering at iPhrase, a software company that provides self-service search and navigation software. Here, she managed the development of 3 new product versions released every 3 months and a team of 25 engineers.  She also partnered with product management to streamline and standardize the product development life cycle including initial concept, business requirements, functional specifications, engineering design and architecture review, user interface, coding, quality assurance, performance benchmarking, capacity planning, release management, and sustaining engineering.

As Senior Project Manager in Genuity’s Customer Service Delivery group, Amy implemented end-to-end process and technical solutions to decrease time-to-market for new product releases across multiple service lines (e.g., business internet connectivity, web hosting, and internet security services). This included projects in the areas of customer service, sales automation, sales channel roll-out, order entry, network and server provisioning, and ongoing operations. She also managed the implementation of system for proactive issuance of Service Level Agreement (SLA) credits as a strategic feature for the Managed Virtual Private Network (VPN) product line. In 2001, this product received Network Magazine's Product of the Year distinction.

While Project Manager in Genuity’s (and it’s predecessors GTE Internetworking/BBN) Web Hosting Operations group, Amy managed web server hosting installation and operations projects for customers, developed monitoring solutions, and provided pre-sales support (e.g., responses to proposals, participated in sales conference calls, etc.).

Amy also worked at Ernst & Young and started her career at Harvard University. Her Harvard University career culminated in the design and implementation of a campus-wide information system that made Harvard’s many course catalogs accessible via the Internet.

Amy has a BA in Government from Smith College and a Graduate Certificate for Special Studies in Administration and Management from the Harvard University Extension School.  She also holds a Project Management Professional® certification and is a member of the Project Management Institute (PMI).