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Our Associates

Beka Ruse

Beka Ruse is a skilled business analyst with a wealth of real-world experience in process engineering.  Throughout her career, she has been a hands-on team member and natural facilitator who helps bridge knowledge and process gaps among interdependent teams.   She has worked with development, customer support, and management teams to identify areas with the need for new processes, develop those processes, document them, train affected teams, and ensure that they were fully implemented.  She has polished communications abilities and is comfortable working with a range of audiences, including executives, senior management, partners and customers. 

Beka has conducted user and stakeholder interviews, documented business requirements, and facilitated business requirement reviews with representatives of the affected groups and ultimately to the project sponsors.  She is able to understand the needs of the business and translate them into meaningful system and technical requirements.

She has managed documentation development across simultaneous projects, including creation of a documentation tracking system to manage the hundreds of documents associated with each project, as well as issues and tasks.  She has also developed training materials, including training content, instructor guides, and management of training deliverables.

Beka has a Bachelor’s of Arts in Economics from the University of Maryland at College Park, where she also studied Computer Science and German.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

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