| Subscribe to our newsletter |
Home | What We Do | Why Us? | Customers | About Us | Newsletters | Resources | News | Contact
Our Associates

Diane Wolff

Diane is President and Founder of The Blue Sage Group. She is a senior financial executive with a proven track record of increasing profitability by creating the tools and processes that allow Sr. Management to quickly gage the financial impact of operational initiatives and actions. In addition, she has created infrastructures in small company start-ups, that enable them to handle explosive growth and restructured mature companies into streamlined, low cost operations.

As Vice President of Finance for Genuity, a leading provider of managed Internet services, she grew revenue from $150 Million to $750 Million in three years, while improving gross margins by 100% in that three-year period. When she joined the company, although a large corporation, it was in reality a conglomerate of separate and unique start-up operations with antiquated systems and processes. She worked with cross functional teams to create the systems and processes that revolutionized the business by utilizing linked data to reduce the order processing cycle and improve the quality of customer service.

At ODI, an international management consulting firm and leader of the TQM movement, as Chief Financial Officer and Director of Operations, she was confronted with many independent subsidiaries with separate or a non-existent infrastructure. She streamlined Order Management yielding a 30% productivity improvement and streamlined IT, reducing costs by 50% by overhauling the network, updating equipment and establishing a state-of-the-art website and Internet based tools and systems.

At Ziff Communications, owner of Ziff Publishing, she initiated economic models and pricing tools for their Internet based and web hosting products. She also managed the integration of the multi-company accounting and fixed asset systems.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

Click Here

 

Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

Read More

 
 
 
Home | What We Do | Why Us? | Customers | About Us | Newsletters | Resources | News | Contact

Copyright 2003-2008 Customer Centricity, Inc. All rights reserved.