Katherine Bolt

Katherine Bolt founded Bolt Telecom Consulting in 1998 to help telecom companies establish their operational process definitions, complete their process development, and create process documentation.  She is an experienced business analyst and process consultant with 18 years in the telecommunications and technology industries.  Her approach is to help clients use processes and procedures to make operations easier for their employees and customers, as well as lowering costs.

Ms. Bolt was instrumental in lowering call times and costs by 25% for one of her clients, through a hands-on approach.  She sat one-on-one with dozens of customer service and sales representatives.  From here, she identified and measured call components and helped management determine where efficiencies could be gained without sacrificing call quality or compliance requirements.

Katherine has also served as a project manager for a back-office outsourcing effort, identifying administrative tasks that were the best candidates for the move, using cost and efficiency measurements as guidelines, while taking company culture and employee and customer concerns into account.

Ms. Bolt has provided project leadership and analysis for various billing implementations, working at all stages from requirements to product selection to configuration and implementation.

Katherine has worked in call center environments as a customer service representatives. as a supervisor, and as a manager.  She is also a member of the Project Management Institute (PMI).