Kathy Pagones O'Neill

Ms. O’Neill has over twenty years of experience in facilitating and leading cross-functional teams to complete large scale, complex business and IT projects. Kathy’s collaborative program management approach and consultative relationship management skills enable her to effectively organize, plan and manage for results.

Kathy’s diverse experience spans financial services, higher education, high technology, and benefits outsourcing services. Kathy managed several large software development and business process implementations during her twelve years with Fidelity Investments. She implemented and managed a program management office and communication process for a start-up benefits outsourcing service, monitoring the progress and issue resolution of 20 interdependent business and IT projects, encompassing a matrixed and cross-functional 50+ member team. Kathy also directed an internal consulting group that provided IT project management best practices services and training. Kathy also oversaw the development and implementation of a web-based methodology training strategy, yielding an annual saving of $100K.

Kathy recently defined, organized and implemented a distributed workforce program to support MIT’s OpenCourseWare (OCW) initiative, a large-scale, web-based electronic publishing initiative offering MIT course materials via the web. At Harvard University, Kathy directed a cross-functional team to complete the planning, business process definition and budgeting phases of the $30 million human resources/payroll/benefits process and systems replacement. She was also selected to plan and facilitate a cross-university strategic decision making process to scope future phases.

Adept at operating within both start-up and mature organizations, Kathy’s business process and software application implementation experience spans enterprise resource planning, mutual fund and brokerage trade processing, customer relationship management, and supply chain. Kathy has managed software development initiatives on web-based, client server, and mainframe platforms.

Kathy holds an MBA from Boston College and a BA in Sociology from the University of Massachusetts.