Michael Bracken
Mike Bracken is an experienced project and
program manager with over 16 years in the high-technology
industry. He is skilled at leading cross-functional teams to
design, develop, deploy, and manage strategic technology solutions
for both internal support organizations and external customers. He
manages projects across the entire lifecycle including market
requirements gathering, planning, funding, development, deployment
and ongoing management.
Mike has worked on a variety of high-profile,
strategic projects all critical to the success of the sponsoring
organization, including:
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Development of key hiring and recruiting applications for
Monster Worldwide to reinforce its market-leading position as
well as expand into the small-to-mid sized market. He also
defined and implemented the Agile development methodology and
served as the organization’s principal resource/expert on the
methodology. In addition, he defined and rolled out user
acceptance testing processes to ensure that the projects deliver
on their intended promise.
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Development and management of new managed virtual private
networking services for Genuity, leveraging internal expertise
in networking and security to expand the business opportunities
for both services. This effort required the involvement of team
members from Product Management, Engineering, Operations,
Marketing, Sales, IT, Legal, and Finance.
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Design, development, and implementation of a problem tracking
system based on Vantive for GTE Internetworking, which earned a
GTE Chairman’s Leadership Award. In addition, he lead a team
to develop Customer Support Online, which provided customers
with self-service access to select information from the internal
support systems, reducing demands on support staff. He also
developed a Mission-Critical Support Level for GTE
Internetworking’s hosting services, which played a key role in
retaining important, high-end customers.
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Design, development, and implementation of a problem tracking
system based on Clarify for EDS Personal Communications.
He also led the selection, implementation, and deployment of an
enterprise reporting and analytics system to identify, report,
and track customer support trends.
Mike has a Masters of Engineering and a Bachelor’s Degree in
Electrical Engineering from Cornell University. |
