Peter E. Ventola

Peter has over 20 years international experience in the information technology, sales, customer service, and supply chain functions.  Before joining Customer Centricity, he was a director with a global specialty chemical company in the global CRM/Supply Chain Supply area.  Peter’s experience in both business and information technology makes him a truly unique program manager for large implementation projects. 

Peter recently finished a global CRM implementation (over 600 users); the results were increased revenues through improved opportunity management and a 50% reduction in customer complaints via an improved ISO customer feedback process.  Peter managed the business process design, systems functional/technical design, training, and implementation for these and many other projects.

Through his experience in continuous manufacturing, Peter has established an enterprise alignment process aimed at improving service and costs.  Peter also led a 27 plant ISO 9001:2000 certification effort at Cabot.

Peter is known for his organization and people management skills.  He successfully merged three customer service groups from 3 locations and businesses into one efficient center of excellence with one standard set of procedures.

Peter has degrees from Boston University (MBA) and the University of Massachusetts (BA).  Peter spends his free time with Karen and their three children and is often found watching or coaching the kids sporting events.