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Our Associates

Rob McKinney

Rob McKinney is President and Founder of Marketricity, a management and marketing consulting firm.  He is a seasoned, senior marketing executive with a proven track record of creativity, innovation, and success in starting and growing new businesses by delivering customer value. Throughout his career, Robert has been called upon to use his creative and entrepreneurial talents to build new products to market and drive marketing programs that deliver results.

Rob served as Vice President of Product Marketing and Management at Centra Software, a pioneer in the virtual classroom and e-learning space.  Here, he guided the organization to re-think its product direction and focus on its core strengths around learning.  This new strategy became the central element of the Centra Summit, the company's user conference, and was eagerly welcomed by customers, partners, and employees.  It also attracted the attention of Saba Software, who later acquired the company.  During the acquisition,  Rob led the product integration team helping to develop a joint product roadmap and portfolio strategy to bring Centra products into the Saba Learning Suite.

Rob was also Vice President of Product Strategy at Genuity, a leading provider of managed Internet services, he was integral to unifying many disparate autonomous businesses, each responsible for its own P&L, into a set of solution offerings under the Black Rocketsm brand. This became recognized as the industry’s first integrated Hosting Services Platform. These solution offerings were designed to reduce the “time to revenue” for companies initiating eBusiness projects. This role also included forging new business alliances with leading technology companies including Microsoft, Sun, and EMC.

When he first joined the company, he was called upon to form a new business unit to focus on virtual private networks. In this role, he built the team to engineer, market, sell, and support the service. An outspoken advocate of the service, he helped establish VPN Advantage™ as a global leader in the space. The VPN Advantage service was recognized for its advanced design and innovations with the award of the title of Laureate by the Smithsonian Institute. Because of his success with the VPN offerings, he was also called upon to revive the slumping firewall services business. The result was a comprehensive set of managed security services designed to meet a demands of far-flung global companies. These services, marketed under the Site Patrolsm brand, garnered a number of industry awards and revenues increased by over 300% during the 2 year period of Rob’s guidance.

Prior to joining Genuity, Rob was Director of Marketing for DirecPC at Hughes Network Systems, offering high-speed Internet services to homes and businesses via satellite communications. Here, he forged new relationships with Internet Service Providers to create more cohesive service bundles and provide new marketing channels for the DirecPC service.

At CompuServe Network Services (now part of Worldcom), he led the development of enterprise networking services based on Frame Relay and Asynchronous Transfer Mode (ATM) as well as customer network management services. He oversaw explosive growth in demand for these services, realizing 400% growth in revenues in a 3 year period. Additionally, he was CompuServe’s representative on the Frame Relay and ATM Forums.
 

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

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Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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