 "In 2004, Level 3
engaged Customer Centricity to help manage vendor responses to two
product-related RFPs.
The RFP submissions generated a very large data set requiring
rapid formatting, evaluation, and analysis. Customer
Centricity provided front-end preparatory work allowing for timely
summarization and roll up of information for Level 3 executive
review. Customer Centricity added value to the process by:
- Normalizing data objectively with an eye toward Level 3's
best interests
- Anticipating and providing a variety of analytical results
- Independently presenting observations and ideas
Throughout the engagement, Customer Centricity operated as a
highly effective extension of the Level 3 team, demonstrating
responsiveness, professionalism, and integrity."
Paul Bultema
Level (3) Communications, Inc. |
