Working with the experienced professionals from Customer Centricity has been a refreshing and rewarding experience for PTC. Customer Centricity was efficient and detailed in its approach - doing all the homework in advance and completing the onsite assessment in one day. Partnering with Customer Centricity enabled us to avoid the disruptions in customer service that can accompany expensive, drawn-out, onsite visits often proposed by consulting firms.

Customer Centricity’s findings and recommendations were presented with the same succinct, no nonsense approach we saw in the onsite assessment. The report-out from Customer Centricity helped us to confirm right away what we were doing right and what we could do better - giving us the confidence we needed to introduce value-added change to our service operations.

Paul Lenfest - Senior Vice President, Customer Service

PTC

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What I found most effective in working with Customer Centricity is that you weren’t like typical consultants that just advise. You came in, rolled-up your sleeves and helped us “grind-it out”.

Mark Hodges - DVP and Chief Customer Officer
PTC