Our organization needed to move from a process-centric to a customer-centric focus.  We engaged Craig Bailey and Customer Centricity to assist us in moving in the right direction while simultaneously controlling costs and preserving resources.  Phase I of the project was an organization assessment and implementation plan.  We are very pleased with the outcome of Phase I and feel that the results were well worth the investment.

Much of the success of this project is due to Craig's skill and approach.  The
fact that the staff responded so enthusiastically is a testament to his ability to make them feel comfortable, ask them the right questions and to express the intention of improvement rather than criticism.

The true proof of our satisfaction with Craig's services is that we will be engaging him to oversee our Phase II implementation project.  I'm looking forward to our next steps and to moving forward to customer centricity!