Customer Centricity Founder Adds Project Management Specialist to Team

Addition Deepens Experience in in Project and Program Management

Hudson, New Hampshire, January 11, 2005: Customer Centricity, Inc. announced that it Patrick Bogan has joined its team.  Mr. Bogan is a PMI® Certified Project Manager with extensive operations and customer service experience.  He specializes in helping clients plan for, select, and implement software solutions for customer service organizations providing project management and leadership throughout the project and engagement. Mr. Bogan has done extensive work with clients identifying and understanding how their business processes interact with their current systems, and how improvements can be made. He has developed comprehensive plans to enhance systems in order to improve effectiveness with minimal incremental costs.

"I am truly excited about having Patrick join the team," said Craig Bailey, Customer Centricity president and founder.  "I have worked with Patrick in past projects and have seen how his methodical approach to projects can deliver real results and help organizations avoid costly overruns.  Patrick has also been instrumental in designing and implementing program offices for larger projects, demonstrating the depth of his knowledge and the ability to manage complex, multi-dimensional projects." 

Patrick graduated from Purdue University with a Bachelors Degree in Computer Information Systems. He also recently completed an extensive training program on Project Management Institute’s PMBOK Methodology and has attained the Project Management Professional® certification.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.