Customer Centricity Adds New Associate

New Addition Bolsters Position and Expertise in the Healthcare and Manufacturing Segments

Hudson, New Hampshire, February 15, 2005: Customer Centricity, Inc. announced that its has added a new associate to its practice, Richard Bailey. Mr. Bailey is an accomplished financial professional with over 40 years in a variety of financial and accounting roles. He has a particular expertise in healthcare and manufacturing, but has been led projects in a number of fields and situations.  He provides a unique combination of technical systems knowledge with practical financial and cost accounting experience.  Throughout his career, he has been responsible for helping organizations obtain the information they need to properly run their businesses and then identifying and implementing plans to improve the financial performance.  This included developing cost accounting systems, automating time-consuming financial reporting tasks, streamlining budgeting processes, and managing technical and operations teams to support the financial systems.

"We are very pleased to have Richard join our family at Customer Centricity," said Lauren Weiss, Principal at the firm.  "He brings a wealth of knowledge about the healthcare and manufacturing industries, but offers a unique perspective by looking at the technology and financial aspects of an organization's systems." 

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.