Customer Centricity Founder to Address Project Management Institute Meeting

Highlights the Power of People in Project Management

Hudson, New Hampshire, March 29, 2005: Customer Centricity, Inc. announced its president and founder, Craig Bailey, will be presenting at the Project Management Institute's (PMI) Massachusetts Bay Chapter Seminar entitled "Advancing the Project Management Profession."  Mr. Bailey will present a session highlighting the importance and power of people in managing projects.   The session, entitled "The Positive People Influence," is designed to inspire attending project management professionals of the difference in achieving results.

"I am pleased to be presenting to such a dedicated group of professionals," said Mr. Bailey.  "I have worked with both the PMI organization and a number of their members and find they add real value to projects for organizations.   I am excited to have an opportunity to give something back to them."

The PMI event is a day-long seminar is organized into three main components:

• The Executive Perspective (Panel Discussion): How to understand and navigate the organizational landscape to ensure that projects are set-up to succeed.

• The Organizational Development Perspective: How to nurture a culture of Project Management in your organization.

• The Project Manager Perspective: How to develop your career as a Project Manager and Leader.

Additional information about this event is available at the following link: http://pmimassbay.org/newpage_nf3.cfm?pagename=APMP2005

This event is open to PMI Massachusetts Bay Chapter members as well as non-members. Interested partiers that are not presently a member of PMI (Project Management Institute) and would like to become one, may simply visit www.pmi.org for more information.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.