Customer Centricity President to Present on Customer & Employee Relationship Management Institute Panel

Webinar Series is Focused on "Turning Customer Loyalty into 'Gold'"

Hudson, New Hampshire, April 4, 2006: Customer Centricity, Inc. announced that its president and founder, Craig Bailey, will present on a panel for the Customer & Employee Relationship Management Institute (CRMI).  The event is part of CRMI's "Gold Series" of workshops and seminars that focus on developing a company culture that helps employees at all levels to deliver outstanding levels of service to customers.  

Mr. Bailey will present a session on May 16, 2006 entitled "Branding the Customer Experience: Walk the Talk."  This discussion will cover how to begin the journey of becoming customer centric.  Attendees will learn how to align their company's resources to effectively meet the ever changing needs of their customer base, while creating mutually profitable relationships.

"I am so pleased to be part of this program," said Bailey.  "The roster of panelists for this series is truly amazing and I'm glad that I can offer my experiences with transforming companies into customer-centric organizations with the attendees."

For more information about CRMI and the Gold Series workshops and web seminars, visit www.crmirewards.com.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.