Customer Centricity Founder to Present on Panel on Strategies for Growth

Panel to Help Emerging Technology Companies Identify Strategies to Transform Technology into a Sustainable and Successful Business

Hudson, New Hampshire, April 13, 2004: Customer Centricity, Inc. announced that its founder, Craig Bailey, has been selected to present on a panel of technology executives for a fast-paced discussion on strategies for transforming a company's technology into a sustainable and successful business.  The forum, entitled "Strategies for Successful Growth: Building the Emerging Technology Company," is being presented by Gadsby & Hannah, LLP.  Other panelists include senior executives from some of Massachusetts' leading technology companies including EMC, Teradyne, Sonus Networks, and Kewill.  During the session, the panelists will present their perspectives and strategies for leveraging assets for maximum profits.

"I am pleased to have been selected to participate on a panel of such distinguished and accomplished peers," said Customer Centricity founder and president Craig Bailey.  "I think I provide a unique perspective in terms of approaching this challenge from the service management angle.  Often the serviceability and support issues are underestimated during the commercialization of new technology.  Moving out of the realm of the early adopter and into the mainstream demands extreme focus on making the technology easy to deploy, manage, and support in order to be successful."

The event will be held on Friday, May 7, 2004 from 8:00am until 11:00am at Babson College's Center for Executive Education in Wellesley, Massachusetts.  To register for the event, contact Dianne Willens at 617-345-6968 or willens@ghlaw.com.  Additional information can be found at www.ghlaw.com/html/04spotlight/4events/events.html.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.