Customer Centricity Founder to Moderate Track at SCORE 2006 Conference

Customer Operations Track Focuses on How Customer Experience Affects Customer Satisfaction and Loyalty

Hudson, New Hampshire, May 2, 2006: Customer Centricity, Inc. announced its president and founder, Craig Bailey, has been selected to moderate a learning track at the SCORE Conference 2006 entitled "Symposium for Customer Operations and Relationships Exposition."  This prestigious annual event, to be held at the Boston Seaport Hotel June 12-15, 2006, covers all areas of building a loyalty management strategy and managing customer operations.  The annual conference attracts hundred of top executives in service, support, sales, marketing and human resources from North America's leading companies.  Attendees at the conference learn the techniques of planning, managing, and implementing an effective loyalty management strategy as well as best practices in customer operations.  The conference allows attendees from a variety of disciplines to come together and identify ways of working closer together to deliver a cohesive plan that covers all areas of the customer experience.

Mr. Bailey will be moderating the Customer Operations track at the conference.  This program devotes two full days to planning for and delivering excellence in customer operations.  These are the critical customer touch points that greatly influence customer satisfaction and loyalty.  The sessions cover customers operations within contact centers, field service, help desk, order processing, technical support and sales/marketing, while leveraging the sizable investment companies have made in CRM technology. 

For more information about the SCORE 2006 Conference, please visit www.omergascoreboard.com/score2006_conference.shtml. 

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.