Customer Centricity To Exhibit at
New England Call Center Forum

Helping Companies Maximize Call Center Performance Without Incremental Technology Investments

Hudson, New Hampshire, June 9, 2003: Customer Centricity, Inc. announced that it will be exhibiting at the Second Annual New England Call Center Forum Vendor Expo on June 24, 2003.  The event will be held at the Four Points by Sheraton Hotel in Waltham, Massachusetts.  The sponsor of the event is the Northeast Contact Center Forum (NECCF), which is a non-profit organization dedicated to addressing the needs of contact center professionals in the region.

Customer Centricity's presentation will focus on ways of maximizing the performance of a call center without requiring additional technology investments. The performance gains come in several areas:

• Increased customer satisfaction
• Improved operational efficiencies
• Increased employee morale

To learn more or to register for the event, visit the New England Call Center Forum web site at: www.neccf.org/pages/3/index.htm.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.