Customer Centricity Founder Reaches
Out to Small Business
Craig Bailey to be featured speaker at Rivier College
Hudson, New Hampshire, October 30, 2002: Customer
Centricity, Inc. announced that Craig Bailey, its founder and
president, will present a seminar entitled “Customer Service
Workshop: Increase Your Bottom Line By Helping Your Customers” on
Thursday, November 7, 2002 at 5:45pm EST at Rivier College in
Nashua, New Hampshire. The program is sponsored by the Nashua
Regional Office of the New Hampshire Small
Business Development Center. Mr. Bailey will discuss customer
relationship strategies and how customer service can positively
impact the bottom line for any size organization. He will also
address what companies can do now, in these tough economic times,
to improve customer satisfaction and loyalty.
This program is designed for any business that has significant
customer contact, whether it is business-to-business or
business-to-consumer. The program is a hands-on workshop designed
to help companies distinguish themselves through excellent
customer service. The workshop will discuss how delivering
quality customer service can help address four major challenges
business leaders face in today’s business climate:
- Increasing revenue when new customers are difficult to
acquire
- Maintaining customer confidence and satisfaction while
reducing the cost of operating the business
- Distinguishing themselves in the marketplace
- Meeting their performance objectives
The program will be held in Rivier College’s Education Center,
Room 313, located at 420 Main Street in Nashua, New Hampshire.
Admission is $25 and registration is required. A reduced admission
of $15 is available for additional attendees from the same
company. To register contact Rosemary Macmillan at Rivier College
at 603-897-8587 or via email at
rmcmillan@rivier.edu.
About The New Hampshire Small Business Development Center
The New Hampshire Small Business Development Center (NH SBDC)
is partially funded by the U.S. Small Business Administration. The
support given by the U.S. SBA through such funding does not
constitute an express or implied endorsement of the co-sponsor(s)’
or participant(s)’ opinions, products or services. Programs are
non-discriminatory, and reasonable accommodations will be made for
persons with disabilities, upon request to 603-862-2200.
The NH SBDC, a program of the Whitmore School, is a cooperative
venture of the U.S. Small Business Administration, New Hampshire
Department of Resources and Economic Development, the University
System of New Hampshire, and the private sector.
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to unlock the value of their customer
relationships. We leverage our real-world experience to help our
clients deal with their customers in more skillful and satisfying
ways. Customer Centricity delivers on this promise by optimizing
the interaction between people, process and systems within the
organization to achieve higher levels of customer satisfaction and
greater return on investment. We do this in several ways:
- Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service;
- Design and Implementation of business process techniques to
serve the customer in efficient, effective and consistent
manners; and
- Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology.
Our approach is to work closely with our clients to help them
capture the knowledge of their team so that they can leverage it
to build more valuable, long-term relationships with their
customers. To learn more about Customer Centricity, call
603/491-7948 or visit our web-site,
www.customercentricity.biz. |
