CUSTOMER CENTRICITY, INC. PRIVACY STATEMENT
CUSTOMER CENTRICITY, INC. ("CCI") recognizes the importance of
protecting the privacy of all information provided by users of our
web sites, registrants for our events, recipients of our e-mail
newsletters and all of our customers. We created this policy with
a fundamental respect for our users’ right to privacy and to guide
our relationships with our users. This privacy statement discloses
the privacy practices for all products and services owned and
offered by CCI.
INFORMATION COLLECTION AND USE
CCI collects information from our website users, subscribers and
customers. In this section of our privacy policy, we will describe
the type of information we collect and how we use it to provide
better services to our customers.
Registration and Ordering
When attending our events, using our website and signing up for
certain selected services (such as free subscriptions), users must
first register. During registration, users are required to give
their contact information (such as name, e-mail address, mailing
address and phone number). We also may collect demographic
information (such as job title and purchasing responsibilities,
company information and professional certification). For internal
purposes, we use this information to communicate with users and
provide requested services. We use aggregate demographic
information about our audience to improve our service, for
marketing purposes and/or industry reporting purposes.
For our services that require payment (such as certain events,
products and subscriptions), we also collect credit card
information (such as account name, number and expiration date),
which is used for billing purposes only, and is not otherwise
shared.
E-mail Newsletters
If users wish to subscribe to our e-mail newsletter, we ask for
contact information (such as name, e-mail address and,
occasionally, demographic information). We use this information in
the same manner as we use contact information in the registration
and ordering process described above. Recipients of our
newsletters can unsubscribe using the instructions listed at the
end of the e-mail newsletter.
Surveys and Contests
From time to time we invite users to provide information via
surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether
to disclose requested contact information (such as name and
mailing address) and demographic information (such as zip code or
job title). In addition to other uses set forth in this policy,
contact information collected in connection with surveys and
contests is used to notify the winners and award prizes, to
monitor or improve the use and satisfaction of the site, and may
be shared with sponsors of such surveys or contests.
Interactive Features
We may offer interactive and community features such as discussion
boards, webcasts and user profiles on our web site. Note that all
personal information sent or posted via such features becomes
public information for which we are not responsible.
Tell-A-Friend
If recipients elect to forward our newsletter to a friend about
our sites and services, we may ask them for the friend's name, job
title and e-mail address or collect this information if that
friend elects to subscribe to the newsletter. CCI will store and
use this information to send the friend an invitation. This
information may also be used to provide information about our
company and related products and services. The friend may contact
us as specified in the tell-a-friend message to request that no
further communications be sent.
Communications with Us
We have features where users can submit information to us (such as
our feedback forms). Requests for service, support or information
may be forwarded as needed to best respond to a specific request.
We may retain e-mails and other information sent to us for our
internal administrative purposes, and to help us to serve
customers better.
Communications from Us: Service Updates
In order to best serve our customers, we may send updates that
contain important information about our sites and services. For
example, we send new members a welcoming message, and verify
password and username for our password-protected sites. We may
also communicate with a user to provide requested services and for
account-related issues via e-mail, phone or regular mail.
WITH WHOM YOUR INFORMATION IS SHARED
We do not share personally identifiable information with other
companies, apart from those acting as our agents in providing our
product(s)/service(s), and which agree to use it only for that
purpose and to keep the information secure and confidential. Also,
our parent, subsidiary and affiliate companies, entities into
which our company may be merged, or entities to which any of our
assets, products, sites or operations may be transferred, will be
able to use personal information. We will also disclose
information we maintain when required to do so by law, for
example, in response to a court order or a subpoena or other legal
obligation, in response to a law enforcement agency's request, or
in special cases when we have reason to believe that disclosing
this information is necessary to identify, contact or bring legal
action against someone who may be causing injury to or
interference with (either intentionally or unintentionally) our
rights or property. Users should also be aware that courts of
equity, such as U.S. Bankruptcy Courts, might have the authority
under certain circumstances to permit personal information to be
shared or transferred to third parties without permission.
We may share aggregate information, which is not personally
identifiable, with others. This information may include usage and
demographic data, but it will not include personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as
zip code), or if a user no longer desires our product(s)/service(s),
we provide a way to correct or update that user's personal data.
The user should contact Customer Support for the applicable
product or service.
SECURITY
We use reasonable precautions to protect our users' personal
information and to store it securely. Sensitive information that
is transmitted to us online (such as credit card number) is
encrypted and is transmitted to us securely. In addition, access
to all of our users' information, not just the sensitive
information mentioned above, is restricted. Only employees who
need the information to perform a specific job (for example, a
billing clerk or a customer service representative) are granted
access to personally identifiable information. Finally, the
servers on which we store personally identifiable information are
kept in a secure environment.
LINKS
Our web site contain links to other sites. CCI is not responsible
for the privacy practices or content of such other sites. We
encourage our users to be aware when they leave our site and to
read the privacy statements of each web site to which we may link
that may collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our privacy policy, we will post those changes on
this page so our users are aware of what information we collect,
how we use it and under which circumstances, if any, we disclose
it. Users should check this policy frequently to keep abreast of
any changes.
For questions about this privacy statement, the practices of
this site or any dealings with CUSTOMER CENTRICITY, INC., contact
us at:
Privacy Office
Customer Centricity, Inc.
5 Old Coach Road
Hudson, NH 03051
Phone: 603-491-7948
Fax: 603-386-6039
Email:
info@customercentricity.biz
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